Returns Policy

WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 28 days of receiving your order.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned.
  • Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Indulge™ .

 

HOW LONG DO I HAVE TO RETURN AN ITEM?

For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return please see ‘WHAT IS YOUR RETURNS POLICY?’.

 

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We’re sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.

 

HOW DO I RETURN AN ITEM FROM USA OR CANADA?

New tracked returns for USA orders!

You can now use eParcel Return to send back your unwanted items. This service is fully tracked, cost effective and stress-free. Simply login to select your item(s) for return.

Please follow the process below for returning your parcel to us.

1. Go to our returns portalhttps://indologex.managemyreturn.com

2. Simply follow the onsite instructions, you will only need your order number and email address

3. Repack items with all of the tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.

4. The eParcel Return service costs $6.75. This payment can be made with either a credit card or PayPal.

5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off, its that easy. Make sure you get proof of postage and keep it safe.

6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.

Clickhere to start your return.

 

Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return.

There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below.

Remember to add your order number if you download a new returns label. This can be found in Order History in ‘My Account’.

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.